Shipments and returns

Your pack shipment

Packages are generally dispatched within 48 hours after receipt of payment and are shipped using your shipment of choice.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

If you wish to return a product please contact us at tienda@acuanova.eu for a Return Material Authorization (RMA). Goods must be returned unused and in the original boxing. If the product was defective, we are sorry. Please include in your email an explanation of what when wrong and possibly some pictures. Return costs for shipping are not covered except for defective products.